Returns & Warranty Policy

Your satisfaction is guaranteed. Easy returns within 7 days and comprehensive warranty coverage.

7-Day Free Returns

We offer a no-questions-asked 7-day return policy on most products. If you're not satisfied, return it for a full refund or exchange.

What You Can Return:

✓Unused products in original packaging
✓Items with tags and labels intact
✓Products without signs of use or wear
✓Defective or damaged items (full refund including shipping)

Non-Returnable Items:

✗Hygiene products that have been opened (gloves, masks, ear plugs)
✗Custom-made or personalized items
✗Items marked "Final Sale" or "Clearance"
✗Consumables or chemicals that have been used

How to Return an Item

Step 1: Request a Return

Contact our returns team within 7 days of delivery:

Email: info@gloobigroup.co.za
Phone: +27 21 511 2001
Or log in to your account and navigate to Order History → Request Return

Step 2: Prepare Your Return

Pack the item securely in its original packaging with all accessories, manuals, and free gifts included. Print the return label we email you and attach it to the package.

Step 3: Ship or Drop Off

You can either:

•Schedule a free collection (Western Cape only)
•Drop off at our warehouse: 7 Rochester Rd, Epping Industria 1, Cape Town
•Ship via courier (we reimburse shipping costs for defects only)

Step 4: Refund or Exchange

Refunds are processed within 3-5 business days of receiving your return. Exchanges ship immediately after inspection. You'll receive an email confirmation.

Manufacturer Warranties

All products sold by Gloobi Group are covered by the manufacturer's warranty against defects in materials and workmanship. Warranty periods vary by product and brand.

Typical Warranty Periods:

•Power Tools: 12-36 months (varies by brand)
•Safety Equipment: 12 months or as per certification
•Hygiene Dispensers: 12 months
•Hand Tools: Lifetime warranty (selected brands)

How to Claim a Warranty:

Contact us with proof of purchase and photos of the defect
We'll assess if the issue is covered under warranty
Approved claims: We arrange collection and replacement at no cost
Repairs are done by authorized service centers

Warranty Exclusions

Warranties do not cover normal wear and tear, misuse, accidents, unauthorized repairs, or damage from improper storage. Commercial use may void residential warranties.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, we'll make it right immediately:

✓Report within 24 hours of delivery with photos
✓Free collection arranged at your convenience
✓Priority replacement shipped the same day
✓Full refund including original shipping costs